Delivery

We ship from China to the United States and Canada. Standard delivery is complimentary, with applicable import duties and tariffs covered by AxisLumen.

Preparation and dispatch times vary by item, quantity, and confirmed requirements. Please contact [email protected] before payment to confirm the applicable preparation and dispatch estimate. Estimated standard transit time is 15–30 business days after dispatch. Total delivery time includes preparation before dispatch plus transit after dispatch.

You may share preferences when ordering. If a requirement is essential to your purchase, please contact us before payment; requests beyond the listed options require our written confirmation. See our Delivery Policy for full details.

Returns & Support

If your item arrives damaged or defective, is incorrect, or differs significantly from its description or the specifications agreed before purchase, you may request a return within 30 calendar days of delivery. Contact us about missing components or concerns about workmanship, materials, or performance so we can discuss an appropriate solution.

For customized products and items supplied to individually approved project requirements, the confirmed specifications form the basis of your order. Correctly supplied, defect-free items matching those requirements are not eligible for return. Product-issue claims remain eligible for assessment. Standard catalog items purchased for a project follow the general return conditions.

Returns solely because a different style, finish, or size is preferred are not available for correctly supplied, defect-free items. Opening, inspecting, or installing an item does not automatically exclude a claim for an original defect.

AxisLumen covers necessary shipping for approved product-issue returns, including necessary international return shipping and applicable customs charges. Please contact us before returning an item so we can provide the designated return address and shipping instructions, and discuss a replacement, refund, or other appropriate remedy.

For defects discovered later, please still contact us. Assistance under our two-year warranty and applicable statutory rights is not limited by the initial reporting period. Read our Return & Refund Policy for full eligibility, cancellation conditions, and refund timing.