Terms of Service
Last updated: Dec 10th, 2025
Welcome to AxisLumen. By accessing our website, placing an order, or using any of our services, you agree to these Terms of Service. Please read them carefully before proceeding.
These Terms form a binding agreement between you and AxisLumen. If you do not agree to these Terms, you may not use our website or make a purchase.
1. Eligibility
You must be at least 18 years old or the legal age of majority in your jurisdiction to use our site and make purchases. By using our website, you represent that you meet this requirement.
2. Products & Information
We take great care to present our products accurately.
However, you acknowledge and understand that:
- Colors, textures, and materials — especially natural materials such as alabaster, stone, wood, or metal finishes — may vary slightly from what appears on screen.
- Dimensions provided are approximate and may have minor variations due to handmade construction.
- Product availability, pricing, and descriptions may change without notice.
- We reserve the right to discontinue or modify products at any time.
- We make every reasonable effort to ensure accuracy, but we cannot guarantee that all content is error-free.
3. Orders & Payment
3.1 Placing an Order
An order is considered an offer to purchase. We may accept or decline any order at our discretion. Acceptance occurs only when we send you a confirmation email.
3.2 Payment
We accept major payment methods through secure third-party processors. By providing payment information, you confirm that:
- You are authorized to use the payment method.
- The information provided is accurate and complete.
Payments may be subject to fraud checks or authorization delays.
3.3 Order Cancellation
We reserve the right to cancel orders due to:
- Product unavailability.
- Pricing or description errors.
- Suspicious or fraudulent activity.
If an order is canceled, you will be notified and refunded promptly.
4. Shipping & Delivery
4.1 Processing
Orders are typically processed within one week. Custom orders may require additional time.
4.2 Shipping
We offer free worldwide shipping. Delivery to the continental United States typically takes 3–4 weeks, depending on destination and carrier conditions.
4.3 Risk of Loss
Once an item is shipped and handed to the carrier, risk of loss transfers to the customer. We will assist with tracking or claims, but we are not liable for delays, damage, or loss caused by the carrier or customs authorities.
4.4 Delivery Issues
Customers are responsible for providing accurate delivery information. Fees due to incorrect addresses or failed delivery attempts may be the customer’s responsibility.
5. Returns, Exchanges & Cancellations
5.1 Returns & Exchanges Policy
Our return and exchange policy is detailed on its own page. By placing an order, you agree to the terms listed there.
5.2 Non-Returnable Items
Custom or personalized products cannot be returned unless defective.
5.3 Requesting a Return
To request a return, contact us at [email protected]. Approval is required before sending any item back.
5.4 Return Condition
Items must be returned in unused, undamaged condition, in original or equivalent packaging.
6. Warranty
All products come with a two-year warranty covering manufacturing defects.
This warranty does not cover:
- Damage caused by installation.
- Improper use or handling.
- Modifications or unauthorized repairs.
- Natural variations in materials such as stone or wood.
We will repair, replace, or offer a solution based on the issue and product availability.
7. Custom Orders
For customers requesting custom designs, modifications, or sizing:
- Final approval is required before production begins.
- Lead times may vary.
- Custom items are final sale and cannot be canceled or returned.
8. Acceptable Use
You agree not to use our website:
- For unlawful or harmful activities.
- To transmit malware or disruptive code.
- To attempt to gain unauthorized access to our systems.
- To scrape, mine, or copy content without permission.
- To interfere with other users’ enjoyment of the site.
Violation may result in termination of access.
9. Limitation of Liability
To the fullest extent permitted by law:
- AxisLumen is not liable for indirect, incidental, or consequential damages.
- We are not responsible for delays, losses, or damages caused by shipping carriers or third-party services.
- We do not guarantee uninterrupted or error-free website operation.
- Our total liability for any claim is limited to the amount paid for the product involved.
Some jurisdictions do not allow certain disclaimers; in such cases, limitations apply only as far as permitted by law.
10. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
Any disputes shall be resolved in the courts of California, and you consent to the jurisdiction of those courts.
11. Changes to These Terms
We may update these Terms from time to time. The updated version will always be posted on this page with a revised “Last Updated” date.
Continued use of the website after changes constitutes acceptance of the new Terms.
12. Contact Information
If you have questions about these Terms, please contact us at:
Email:
[email protected]
We’re here to help.
