Delivery Policy

Delivery Policy


Last updated: Dec 10th, 2025

At AxisLumen, we are committed to ensuring that every order arrives safely, securely, and in the condition you expect. Our delivery process is designed to provide transparency and confidence from the moment your order is placed until it reaches your doorstep. Please review the details below to understand how we handle delivery, timing, tracking, and responsibilities.

1. Order Processing

All orders are processed within 7 business days after payment has been confirmed.
During peak seasons, holidays, or promotional events, processing times may extend slightly due to higher order volumes.

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number

  • A direct tracking link

  • A summary of your order details

2. Delivery Timeframes

We currently deliver to the continental United States.
Standard delivery typically takes 4-6 weeks from the date of dispatch.

Delivery times may vary depending on:

  • Customer location

  • Carrier availability

  • Weather conditions

  • Seasonal demand

  • Unforeseen transit delays

While we strive to meet our estimated timeframes, delivery windows are not guaranteed.

3. Shipping Fees

We are pleased to offer free shipping on all products, with no minimum purchase required.

The price displayed at checkout is the final amount you will pay — no additional shipping fees are added.

4. Tracking Your Shipment

Once your order is on its way, your tracking information will activate within a few days as the carrier processes the package.

If tracking updates do not appear immediately, this is normal — carriers may require additional time to scan and register the shipment.

For assistance with tracking, feel free to contact our support team.

5. Delivery Responsibilities

To ensure smooth delivery, customers are responsible for:

  • Providing accurate and complete shipping information

  • Being available to receive the package, depending on carrier requirements

If a package is returned due to an incorrect address or failed delivery attempts, additional reshipment costs may apply.

6. Loss, Damage, or Delay

We take great care in packaging all items securely.
If your order arrives damaged, appears lost, or has not arrived within the expected window:

  1. Contact us as soon as possible

  2. Provide your order number

  3. Include photos if your item was damaged

We will work directly with the carrier to resolve the issue and will assist you with a replacement or appropriate solution.

Please note:

  • Risk of loss transfers to the customer once the package has been handed to the carrier

  • We are not responsible for shipping delays caused by the carrier, customs, or unforeseen circumstances


7. Contact Us

For questions about delivery, tracking, or assistance with your shipment, please reach out to:

[email protected]

We are here to support you throughout the entire delivery process and ensure your experience is seamless and reassuring.