Delivery Policy
Last updated: Apr 17th, 2026
At AxisLumen, each lighting piece is prepared with attention to material quality and structural integrity. Our delivery process reflects the nature of our products — many of which are produced to order and require careful handling throughout production and transit.
The information below outlines our order processing, production timelines, and shipping practices.
1. Order Processing
All orders are processed within 7 business days after payment has been confirmed. During peak seasons, holidays, or promotional events, processing times may extend slightly due to higher order volumes.
Most AxisLumen products are made to order or prepared in small production batches.
- Estimated production time: 10–15 business days
This allows for consistent material selection and finishing across each piece.
Once your order has been dispatched, you will receive a shipping confirmation email containing:
- Your tracking number
- A direct tracking link
- A summary of your order details
2. Delivery Timeframes
We currently deliver to the United States and Canada.
- Shipping method: International air freight
- Estimated transit time: 15–30 business days after dispatch
Total estimated delivery time: approximately 25–52 days from order confirmation.
Delivery timelines may vary slightly depending on destination, carrier scheduling, and seasonal logistics conditions.
3. Shipping Fees
We offer complimentary standard shipping on all orders within the United States and Canada. The price displayed at checkout is the final amount charged to the customer.
4. Tracking Your Shipment
Once your order is on its way, your tracking information will activate within a few days as the carrier processes the package.
If tracking updates do not appear immediately, this is normal. Carriers may require additional time to scan and register the shipment.
If you need assistance with tracking, please contact our support team.
5. Delivery Responsibilities
Customers are responsible for providing accurate shipping details. For larger lighting fixtures, carriers may require scheduling or signature confirmation upon delivery.
6. Loss, Damage, or Delay
We take great care in packaging all items securely. If your order arrives damaged, appears lost, or has not arrived within the expected delivery window:
- Contact us as soon as possible
- Provide your order number
- Include photos if your item was damaged
We will work directly with the carrier to resolve the issue and assist you with a replacement or appropriate solution.
Please note:
- We are not responsible for shipping delays caused by the carrier, customs, or unforeseen circumstances
7. Contact Us
For questions about delivery, tracking, or assistance with your shipment, please reach out to:
Email:
[email protected]
We are here to support you throughout the entire delivery process and ensure your experience is seamless and reassuring.
