Privacy Policy
Last updated: Dec 10th, 2025
At AxisLumen (“we,” “our,” “us”), we value your trust, and protecting your personal information is one of the ways we uphold our commitment to quality, transparency, and exceptional service. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, make a purchase, or interact with any of our services.
It also outlines the rights you may have under various U.S. state privacy laws.
By using our website or placing an order, you agree to the practices described in this policy.
1. Information We Collect
We collect information to deliver your orders, improve your experience, and support our services responsibly.
1.1 Information You Provide Directly
- Account details: name, email, phone number, shipping/billing address.
- Purchase information: items ordered, payment method, order notes, customization requests.
- Customer service interactions: inquiries, messages, feedback, warranty requests.
- Customization submissions: design specifications, measurements, material preferences.
1.2 Information Collected Automatically
When you visit our site, we may collect:
- Device information: IP address, browser, operating system, device type.
- Usage information: pages viewed, time spent, clicks, navigation patterns.
- Cookies & tracking technologies: used for personalization, analytics, and remembering your preferences.
1.3 Payment Information
Payments are processed through trusted third-party providers. We do not store full credit card details on our servers.
2. How We Use Your Information
We use your information to provide a seamless shopping experience and support your relationship with our brand.
2.1 To Fulfill Orders and Services
- Process and ship your purchases
- Provide tracking information
- Handle returns, exchanges, and warranty claims
- Deliver customized products
2.2 To Improve and Personalize Our Store
- Analyze browsing behavior to optimize layout, design, and user experience
- Recommend products based on your interests
- Enhance site performance and security
2.3 To Communicate with You
- Order confirmations and updates
- Responses to your customer service requests
- Optional marketing emails (only if you subscribe)
2.4 For Safety and Compliance
- Detect fraud or misuse
- Meet legal, regulatory, or tax obligations
3. Sharing Your Information
We do not sell your personal information.
However, we may share data with:
3.1 Service Providers
Only as needed to operate our business:
- Shipping carriers
- Payment processors
- Fraud detection services
- Website hosting and analytics providers
3.2 Legal Requirements
We may disclose information when required by:
- Court orders
- Government authorities
- Legal compliance obligations
3.3 Business Transfers
If the company undergoes a merger, acquisition, or restructuring, your data may be part of the transferred assets.
4. Cookies and Tracking Technologies
Cookies help us recognize your device and tailor the experience to you.
We use:
- Essential cookies – required for site functionality
- Performance cookies – analyze how visitors use our site
- Functional cookies – remember preferences like currency, region, and login status
- Advertising cookies (optional) – used only if you consent
You may manage cookie settings in your browser or through our cookie preference tool.
5. Data Security
We use industry-standard security measures to protect your information, including:
- Encrypted transmissions (HTTPS)
- Secure payment gateways
- Restricted internal access
- Continuous risk monitoring
While no online method is completely immune to risks, we take every reasonable step to safeguard your data.
6. Data Retention
We retain personal information only for as long as necessary to:
- Complete your transactions
- Fulfill legal or tax obligations
- Maintain your account
- Resolve disputes
You may request deletion at any time (see your rights below).
7. Your Rights
Depending on your location, you may have rights such as:
- Access: Request a copy of the personal data we hold
- Correction: Update inaccurate information
- Deletion: Ask us to remove your data
- Opt-Out: Decline marketing emails or certain data uses
- Portability: Request your data in a transferable format
- Appeal: Challenge a decision we make regarding your request
Contact us at [email protected] to exercise any of these rights.
8. Children’s Privacy
Our store is not intended for children under 13. We do not knowingly collect information from minors.
9. International Customers
For customers outside the United States:
- Your information may be processed in the U.S.
- We follow strict standards to ensure your data is handled securely
- By placing an order, you consent to this transfer
10. State-Specific Privacy Rights (U.S.)
Some states provide additional rights and disclosures. This section supplements the main policy for residents of these states.
10.1 California (CCPA / CPRA)
California residents have the right to:
- Know what personal information we collect and why
- Access specific pieces of information
- Request deletion
- Request correction
- Opt out of the sale or sharing of personal data (we do not sell data)
- Limit use of sensitive personal information
Categories of data collected:
- Identifiers (name, email, address)
- Commercial information (purchase history)
- Internet activity (cookies, browsing behavior)
- User-generated content
How to Submit Requests:
Email:[email protected]
We will verify your identity before fulfilling requests.
10.2 Virginia (VCDPA)
Residents of Virginia may:
- Access their personal data
- Correct inaccuracies
- Request deletion
- Opt out of targeted advertising
- Request data portability
- Appeal any denied request
[email protected]
10.3 Colorado (CPA)
Colorado residents may:
- Access, delete, or correct data
- Opt out of profiling and targeted ads
- Use a universal opt-out mechanism (supported when required by law)
10.4 Connecticut (CTDPA)
Residents of Connecticut may:
- Access, delete, or correct data
- Opt out of targeted advertising
- Request limits on certain data uses
10.5 Utah (UCPA)
Utah residents may:
- Access and delete personal data
- Opt out of targeted advertising and data sale
- Request information on data categories collected
11. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices of external websites and recommend reviewing their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in laws
- New features
- Evolving business practices
Updates will be posted here with a revised "Last Updated" date.
13. Contact Us
For questions about this Privacy Policy or to exercise your rights, please reach us at:
Email:
[email protected]
We are here to help and ensure your experience remains safe, transparent, and supported at every step.
