Privacy Policy
Last updated: May 7th, 2026
AxisLumen respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, contact us, or interact with our services.
AxisLumen is the online lighting store operated by:
Zhongshan Mingyu Lighting Co., Ltd.
Room 3, 5th Floor, No. 1 Kanglong 5th Road, Xinmao Industrial Zone, Henglan, Zhongshan, Guangdong, China 528478
Email: [email protected]
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide Directly
When you place an order, create an account, contact us, submit an inquiry, or request support, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Product inquiry details
- Project or customization requirements
- Customer service communications
1.2 Order and Transaction Information
When you place an order, we collect information necessary to process and fulfill your purchase, including:
- Products ordered
- Quantity, size, finish, and variant details
- Order amount
- Payment status
- Shipping and delivery details
- Return, refund, or warranty request information
We do not directly store full credit card details. Payment information is processed by secure third-party payment providers.
1.3 Technical and Usage Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring pages
- Time spent on the website
- Click behavior
- Approximate location based on device or IP information
- Cookie and similar tracking information
1.4 Marketing and Advertising Information
If you interact with our ads, emails, or marketing campaigns, we may collect information such as:
- Whether you opened or clicked an email
- Which pages or products you viewed
- Whether you added items to cart or completed checkout
- Advertising campaign and referral information
- Cookie-based audience or remarketing information
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Confirm payment and prevent fraud
- Arrange production, packaging, delivery, returns, refunds, and warranty support
- Respond to customer inquiries
- Provide product recommendations or project support
- Improve website performance and user experience
- Maintain website security
- Send service-related messages, such as order confirmations and delivery updates
- Send marketing communications where permitted
- Measure advertising performance
- Comply with legal, tax, accounting, and regulatory obligations
- Protect the rights, property, and safety of AxisLumen, our customers, and third parties
3. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support website functionality, analytics, advertising, and user experience.
Cookies may be used to:
- Keep items in your cart
- Remember preferences
- Help the website function properly
- Understand website traffic and performance
- Measure advertising results
- Support personalized or remarketing ads where permitted
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, checkout, or shopping experience.
Our website may show a cookie notice allowing users to accept or reject non-essential cookies where required.
4. Analytics and Advertising
We may use third-party tools, including analytics and advertising platforms, to understand website usage, measure campaign performance, and improve our services.
These tools may collect or process information such as:
- Pages visited
- Products viewed
- Shopping actions
- Device and browser information
- Cookie identifiers
- Advertising interaction data
We may use advertising platforms such as Google Ads, Google Analytics, Meta, Pinterest, TikTok, Bing, or similar services to measure performance and show relevant ads.
5. How We Share Information
We do not sell your personal information as a customer list.
We may share necessary information with trusted third parties who help us operate our business, including:
- Payment processors
- Shipping and logistics providers
- Website hosting and ecommerce platform providers
- Email and customer support tools
- Analytics and advertising platforms
- Fraud prevention and security providers
- Professional advisors, such as legal, tax, or accounting service providers
- Government, regulatory, or law enforcement authorities where required by law
These service providers are only given information necessary to perform their services.
6. Payment Information
Payments are processed through secure third-party payment providers.
AxisLumen does not directly store full credit card numbers or full payment account details. Payment processing is subject to the privacy and security policies of the relevant payment provider.
7. International Data Transfers
AxisLumen is operated by Zhongshan Mingyu Lighting Co., Ltd., located in China, and serves customers in the United States, Canada, and other locations where our services may be available.
Your information may be processed or stored in countries or regions outside your own, including China, the United States, Canada, or other locations where our service providers operate.
Where required, we take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy laws.
8. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:
- Order processing and fulfillment
- Customer support
- Returns, refunds, and warranty handling
- Legal, tax, and accounting compliance
- Fraud prevention and security
- Business recordkeeping
When personal information is no longer needed, we will delete, anonymize, or securely retain it as required by applicable law.
9. How We Protect Your Information
We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, loss, misuse, or alteration.
However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information.
10. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Opt out of certain marketing communications
- Opt out of certain targeted advertising where applicable
- Request a copy of your personal information
To make a privacy request, contact us at:
We may need to verify your identity before processing certain requests.
11. Marketing Communications
If you subscribe to our emails or otherwise agree to receive marketing communications, we may send you updates about products, collections, promotions, design content, or project services.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
Even if you opt out of marketing emails, we may still send service-related messages, such as order confirmations, delivery updates, return updates, or warranty communications.
12. Children’s Privacy
Our website and products are not intended for children under 13 years old.
We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.
13. Third-Party Links
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.
Continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.
15. Contact Us
For privacy questions, customer service requests, or data-related requests, please contact us:
AxisLumen
Operated by Zhongshan Mingyu Lighting Co., Ltd.
Room 3, 5th Floor, No. 1 Kanglong 5th Road, Xinmao Industrial Zone, Henglan, Zhongshan, Guangdong, China 528478
Email: [email protected]
