Delivery & Aftercare
Delivery and aftercare are part of how we continue to support each order beyond production. This page outlines what to expect during delivery, and how we provide assistance should questions or concerns arise after your order arrives.
Order Preparation
Orders are prepared for shipment after payment is confirmed. This preparation period allows time for coordination, packaging, and final checks before dispatch.
Preparation timelines may vary depending on whether an item is standard, customized, or part of a larger order.
Shipping & Transit
Once an order has been shipped, delivery is handled through selected carriers. Tracking details are provided when available so that shipment progress can be followed during transit.
Delivery timelines are estimates and may be influenced by location, carrier schedules, or external conditions. For more detailed information regarding shipping scope, timelines, and delivery conditions, please refer to our Delivery Policy.
Receiving Your Order
When your order arrives, we recommend inspecting the items soon after delivery. This helps confirm that everything has arrived as expected and in good condition.
Keeping the original packaging during inspection can be helpful, particularly if follow-up coordination becomes necessary.
If Something Isn’t Right
While we take care in preparing and packing each order, issues can occasionally occur during transit. If an item arrives damaged or if you receive an incorrect item, please let us know as soon as possible.
Providing your order details along with clear photos of the issue helps us understand the situation and respond efficiently.
Returns & Refunds
Returns and refunds are handled through a review process so that each request can be addressed appropriately. To avoid delays or confusion, items should not be sent back without prior coordination.
Details regarding eligibility, timing, and conditions for returns or refunds are outlined in our Return & Refund Policy.
Warranty Coverage
We offer a two-year warranty on our products as part of our ongoing aftercare. This coverage is intended to address manufacturing-related issues that may arise under normal use, and to ensure that concerns are handled with clarity and care.
During the warranty period, each case is reviewed based on the product details, usage context, and supporting information provided. Our aim is to understand the issue accurately and determine the most appropriate resolution.
If you believe an item may be affected by a warranty-related issue, we recommend contacting our support team with a description of the concern and relevant order information. This allows us to guide you through the next steps and available options in a clear and timely manner.
Aftercare & Support
Our support team is available to assist with questions related to delivery, returns, warranty concerns, or general post-delivery matters. Whether you need clarification or guidance on next steps, we aim to make the process feel clear and manageable.
Delivery and aftercare are approached with attention and consideration, so that support continues beyond shipment. Clear reference points are available when needed, while direct communication remains open throughout the post-delivery process.
